Quality Institute

Framework

The Whole Quality framework starts with what a product, service, or system is meant to do, what results it should deliver, and what requirements it should meet. Our book, Whole Quality of Complex Objects, explains how to examine its actual condition and use evidence to reach conclusions within clear limits. It includes examples from infrastructure and support services.

Actual Object → Intended Functions and Intended Results → Applicable Requirements → Examination and Evidence → Findings and Synthesis → Bounded Quality Claim

BOOK · WQI_ARB1

Whole Quality of Complex Objects

Whole-Quality Model

Examples shown; other Quality Object models may be added.

Each model can be applied to further Quality Objects within its type.

Examples are illustrative, not exhaustive.

Quality and Safety

Safety is an essential part of Quality

Safety is freedom from unacceptable risk of Harm

An unmet requirement is a Quality Deficiency that creates a vulnerability and may lead to Harm

About the Quality Institute

The Quality Institute, formally the Whole-Quality Institute (WQI), develops the science of quality. This science introduces the Whole Quality approach to studying complex objects such as buildings, networks, and services. We start by asking what an object is meant to do. We then use evidence to examine how well it does that in practice, where it is vulnerable, and how those vulnerabilities may lead to harm during ordinary use or when conditions change.

Our book, Whole Quality of Complex Objects, explains the approach. Our initiatives apply it to develop voluntary quality standards for infrastructure (IQI), support services (AMSI), and digital services (DQI).