Whole-Quality Institute

Quality understood at the level of the whole work, whole system, and whole outcome.

The Whole-Quality Framework

The Whole-Quality Framework

Whole-Quality provides a common language for defining, understanding, and evaluating quality across different fields. It helps explain what quality means, how it can be observed, and how quality claims can be supported by evidence.

Quality Factors

Broad dimensions of quality that matter for the whole work, the whole system, and the whole outcome. Examples may include safety, reliability, usefulness, dignity, participation, continuity, sustainability, and stakeholder satisfaction, depending on the field.

Indicators

Specific observable aspects of a Quality Factor that identify what should be looked at, monitored, or evaluated. Indicators show what must be examined, but they do not by themselves determine whether quality has been achieved.

Outcome Criteria

Defined conditions that specify what must be true for an Indicator to be considered met. Outcome Criteria make expectations explicit by connecting the Indicator to an acceptable or desired condition, result, or level of performance.

Evidence

Measurements, observations, records, and other information used to support whether Indicators and their related Outcome Criteria are met.

Quality Claims

Statements that quality has been achieved or supported within a defined scope. Quality Claims should be based on Indicators, Outcome Criteria, and supporting evidence, and should be reviewable.