Initiatives

The Quality Institute develops voluntary quality standards for support services, infrastructure, and digital services through three initiatives.

 

AMSI - Support Service Quality Initiative

 

AMSI applies the Quality Institute’s framework to support services for people with disabilities, including personal care, home care, direct support, and employment support.

 

It develops voluntary standards that set quality requirements for these services and explain how to assess whether those requirements are met.

 

Visit the AMSI website for standards and publications on support-service quality.

 

Initiatives

The Quality Institute develops voluntary quality standards for support services, infrastructure, and digital services through three initiatives.

IQI - Infrastructure Quality Initiative

 

IQI applies the Quality Institute’s framework to infrastructure, including energy systems, data centers, residential buildings, bridges, and water systems.

 

It develops voluntary standards that set quality requirements for infrastructure and explain how to assess whether those requirements are met.

 

Visit the IQI website for standards and publications on infrastructure quality.

 

 

   About the Quality Institute

 

The Quality Institute, formally the Whole-Quality Institute (WQI), develops the science of quality. This science introduces the Whole Quality approach to studying complex objects such as buildings, networks, and services. We start by asking what an object is meant to do. We then use evidence to examine how well it does that in practice, where it is vulnerable, and how those vulnerabilities may lead to harm during ordinary use or when conditions change.

 

Our book, Whole Quality of Complex Objects, explains the approach. Our initiatives apply it to develop voluntary quality standards for infrastructure (IQI), support services (AMSI), and digital services (DQI).