About the Quality Institute

 

The Quality Institute, formally the Whole-Quality Institute (WQI), develops the science of quality. This science introduces the Whole Quality approach to studying complex objects such as buildings, networks, and services. We start by asking what an object is meant to do. We then use evidence to examine how well it does that in practice, where it is vulnerable, and how those vulnerabilities may lead to harm during ordinary use or when conditions change.

 

Our book, Whole Quality of Complex Objects, explains the approach. Our initiatives apply it to develop voluntary quality standards for infrastructure (IQI), support services (AMSI), and digital services (DQI).